Privacy Policy

Effective Date: January 25, 2025

Introduction

High Star Real Estate ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website high-star-real-estate.vercel.app or use our services. Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the website.

Information We Collect

We collect several types of information for various purposes to provide and improve our service to you.

Personal Information

When you contact us through our website forms, we may collect personal information that you voluntarily provide, including but not limited to:

• Name and contact details (email address, phone number)
• Property preferences and interests
• Budget and location preferences
• Communication preferences
• Any additional information you provide in messages or inquiries

CRM and Lead Management Data

We collect and store information submitted through our contact forms in our Customer Relationship Management (CRM) system. This data is used for lead management and follow-up communications to assist you with your real estate needs. The CRM data may include:

• Timestamp of your inquiry
• Source of your inquiry (website, referral, etc.)
• Property listings you've viewed or inquired about
• Interaction history with our team
• Notes from our consultations with you

Website Usage Data

Like most websites, we automatically collect information about your device and use of our website, including:

• IP address
• Browser type and version
• Operating system
• Referring website
• Pages visited and time spent on pages
• Device identifiers

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

How We Use Your Information

We use the information we collect in various ways, including to:

• Lead Management: Process and manage your property inquiries and requests effectively
• Client Communication: Provide information about properties that match your preferences and requirements
• Follow-up Communications: Send you updates, property recommendations, and relevant real estate market information
• Service Improvement: Enhance and improve our website, services, and customer experience
• Market Analysis: Analyze trends and preferences to better serve our clients
• Legal Compliance: Comply with legal obligations and protect our rights
• Business Operations: Conduct business operations, including fraud prevention and security

Information Sharing

We respect your privacy and do not sell your personal information to third parties. We may share your information only in the following circumstances:

Service Providers

We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you. These parties include:

• Website hosting and infrastructure providers
• CRM and email marketing platforms
• Analytics and data processing services
• Property developers and sellers (when relevant to your inquiry)

Business Transfers

Your information may be transferred in the event of a merger, sale, or acquisition of some or all of our assets, whether as a going concern or as part of bankruptcy, dissolution, or reorganization.

Legal Requirements

We may disclose your information when we believe it is necessary to:

• Comply with legal obligations, including court orders or subpoenas
• Protect and defend our rights, property, and safety
• Prevent or investigate potential wrongdoing
• Protect the rights, property, or safety of our users or the public

No Third-Party Selling

Important: We do not sell, rent, or trade your personal information to third parties for their marketing purposes without your explicit consent.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure servers and encryption technologies
• Access controls and authentication procedures
• Regular security assessments and updates
• Employee training on data protection practices
• Secure data transfer protocols

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Your Rights

Under applicable data protection laws, you have certain rights regarding your personal information. These rights include:

• Access: Request a copy of the personal information we hold about you
• Correction: Request that we correct inaccurate or incomplete information
• Deletion: Request that we delete your personal information, subject to certain conditions
• Objection: Object to our processing of your personal information
• Restriction: Request that we restrict the processing of your personal information
• Data Portability: Request that we transfer your personal information to another organization
• Withdraw Consent: Withdraw consent at any time where we rely on your consent to process your data

To exercise these rights, please contact us at info@highstar.ae. We will respond to your request in accordance with applicable laws.

Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Typically, we retain client information for up to 12 months after the last interaction, after which it may be archived or securely deleted unless ongoing business or legal obligations require otherwise.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws than your country. When we transfer your information, we ensure appropriate safeguards are in place to protect your privacy and rights.

Children's Privacy

Our website is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete such information.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, the information we hold about you, or you would like to exercise your rights, please contact us:

• Email: info@highstar.ae
• Phone: +971 54 211 0551
• Address: Office 410 – Clover Tower, Business Bay, Dubai, United Arab Emirates

We will respond to your inquiry within a reasonable timeframe, typically within 30 days of receiving your request.